Usage Agreement

The terms of use below constitute a legal agreement between you (The Customer) and SiteGround.com (the Company). Your agreement to be bound by these terms is acknowledged by your use of the Company Services, Support Services and/or any software made available to you by the Company.

A. Accounts

1. The Company will charge the customer the appropriate fee, depending on the Customer's order. The Customer chooses whether a domain name registration should be included in his/her account and the billing cycle for the account. For billing cycles shorter than one year there is a one time non-refundable Set Up fee.

2. Renewal fees are due for each Account at the end of the pre-paid period for the account.

3. If a store is found to need more resources than is current account provides, upgrade from a Linux Shared hosting account can be transferred to a VPS (Virtual Private Server). The Company will charge the appropriate fee for the transfer. The fee is one-time and is non-refundable. It includes the account transfer to the VPS, as well as first month payment of the VPS service. Once the account is transferred to the VPS the fees applicable to it, as well as the terms, that govern its use are changed

4. By using any of the services, You, the customer, agree to abide by all the terms published here.

B. Customer Use of Account Resources

The Customer should use all recourses provided by The Company in a manner that does not endanger the quality of the overall server performance. Such resources include but are not limited to: Server Memory Usage, CPU usage, MySQL server usage, mail server usage, web server usage etc. Failure by the Customer to maintain his/her account in full compliance with the terms listed below may result in a warning, suspension or immediate account termination with no refund. The Company has the right to decide what constitutes a violation of the terms below:

1. Customer's account monthly traffic (bandwidth) is limited in accordance with the Customer's hosting plan. If the monthly traffic limit is reached before the end of the month the Customer's account will be suspended until the beginning of the next month. No traffic can be transferred from month to month. Standard ecommerce and web accounts will receive 1000 GB monthly bandwidth, unless otherwise specified.

2. Customer's account disk space is limited in accordance with the Customer's hosting plan. The maximum allowed space for a standard eCommerce account is 30,000 MB. The following disc space limitations for different file types are also applicable:

•  NO more than 1,500 MB of standard eCommerce account can be allocated to music, video or other multimedia files including but not limited to .avi, .mp3, .mpeg, .jpg, .gif files

•  NO more than 1,500 MB of a standard eCommerce account can be allocated to any archive files and disk images files containing the complete contents and structure of a data storage medium. These files include but are not limited to .rar, .zip, .tar, .gzip, .iso, .nrg, .ccd, .img, .sub, bin/.cue files.

•  NO more than 1,500 MB of a standard eCommerce account can be allocated to databases dumps including but not limited to .sql files

•  NO more than 1,500 MB of a standard eCommerce account can be allocated to Executable files and all other files which are the result of compiling a program. These include but are not limited to .exe, .pdf, .psd files.

2. Customer's account disk space is limited in accordance with the Customer's hosting plan. The maximum allowed space for a standard web site account it 8,000 MB. The following disc space limitations for different file types are also applicable:

•  NO more than 1,000 MB of standard web site account can be allocated to music, video or other multimedia files including but not limited to .avi, .mp3, .mpeg, .jpg, .gif files

•  NO more than 1,000 MB of a standard web site account can be allocated to any archive files and disk images files containing the complete contents and structure of a data storage medium. These files include but are not limited to .rar, .zip, .tar, .gzip, .iso, .nrg, .ccd, .img, .sub, bin/.cue files.

•  NO more than 1,000 MB of a standard web site account can be allocated to databases dumps including but not limited to .sql files

•  NO more than 1,000 MB of a standard web site account can be allocated to Executable files and all other files which are the result of compiling a program. These include but are not limited to .exe, .pdf, .psd files.

3. The Customer should use the email and other related services in full compliance with the terms below:

•  The total of all emails within one standard eCommerce or web account is allowed to send a maximum of 200 emails per hour. Any account that exceeds this limitation is endangering the overall server performance and will be frozen. Bulk mailings are available at an extra charge per mailing.

•  Each email sent by the Customer should have NO more than 20 recipients. Sending a single email to more than 20 recipients simultaneously is endangering the overall server performance.

•  The use of email clients with IMAP protocol is allowed for mailboxes with a maximum size up to 100MB. Any use of IMAP with a bigger mailbox is endangering the overall server performance.

•  The use of email clients with POP3 protocol is allowed for mailboxes with a maximum size up to 100MB. Any use of POP3 with a bigger mailbox is endangering the overall server performance.

•  The Company allows up to 50 checks per hour for a POP3 mailbox. Any use of POP3 service to check a mailbox more often than 100 times per hour is endangering the overall server performance.

4. Other terms:

•  No more than 10 simultaneous connections from a single IP to the Customer's account are allowed.

•  In rare cases The Company may be able to re-activate a Customer's account that has been suspended for violation of terms of account resource use. This is done only if the Company decides that there is enough evidence that the violation will not be repeated and after a payment of a $75.00 re-activation fee.

•  The company reserves the right to terminate each account that violates the terms of account resource use and cannot be responsible for data loss in such cases